About Me
Hi, I’m Dana.
I design learning solutions that turn complex information into something people can understand, use, and apply in their work.
Start Here
What are you trying to help people learn or do?
Tell Me About Your Project →Opens a short project form
How I Help
Start where you are.
Bring an idea, existing content, a learning need, or something that simply isn’t working. We’ll start there and determine the right next step.
Plan
Understand what’s really needed.
Before deciding what to build, I help clarify the problem, what people need to do, and what may be getting in the way.
- Clarify the need, audience, and desired outcome
- Sort through content, requests, and stakeholder input
- Identify practical options and the best place to start
Design
Shape the right solution.
Once the need is clear, I help determine what will actually support people in learning, practicing, finding information, or doing the work.
- Choose the right mix of learning and performance support
- Simplify complex information and make it easier to use
- Plan meaningful examples, practice, guidance, and resources
Build
Create what people need.
When the direction is clear, I develop practical learning experiences, resources, and support designed around the work people actually need to do.
- Create digital, instructor-led, or blended learning experiences
- Develop job aids, guides, tools, and performance support
- Build scenarios, demonstrations, practice, and supporting resources
Improve
Fix what isn’t working.
Sometimes the solution already exists but people aren’t using it, finding it, or getting what they need from it. I help identify the friction and make thoughtful improvements.
- Identify gaps, barriers, and unnecessary complexity
- Improve clarity, usability, accessibility, and engagement
- Refresh or rethink existing learning and support
Evaluate
See what’s helping.
After something is in use, I help look beyond completion to understand what people are using, where they still struggle, and what may need to change.
- Review feedback, usage, and other available evidence
- Look for remaining gaps or friction in the work
- Recommend practical next steps based on what we learn
What I Create
The right solution depends on the work.
Sometimes people need to learn something new. Sometimes they need practice, a quick answer, clearer guidance, or a better way to find what they already need. I design the mix that fits the situation.
Learn Something New
Structured learning that helps people build knowledge, understand a new concept, or prepare for work they have not done before.
eLearning • microlearning • guided learningPractice Before It Matters
Realistic practice that gives people a safe place to make decisions, try conversations, apply judgment, and learn from feedback.
Scenarios • branching practice • role playFind an Answer Fast
Practical support for moments when people do not need a course. They need the right information while they are doing the work.
Job aids • checklists • quick-reference tools • guidesFollow a Process
Clear guidance that helps people work through systems, procedures, workflows, and multi-step tasks with greater confidence.
Walkthroughs • simulations • process guides • embedded supportLearn and Practice Together
Instructor-led experiences that use live time for discussion, practice, feedback, coaching, and the conversations people benefit from having together.
ILT • VILT • facilitator guides • participant materialsMake It Easier to Understand
Visual explanations that simplify complex information and make ideas, relationships, processes, and decisions easier to grasp.
Explainers • graphics • infographics • videoIndustry Experience
Different work. Different needs.
Learning has to make sense in the environment where people actually work. My experience spans industries, audiences, systems, and situations — with solutions shaped around what people need to do.
Financial Services
Turn complex policies, systems, and regulatory information into clear learning and practical guidance people can use with confidence.
Compliance • systems • process support
Healthcare
Simplify detailed clinical, operational, or product information while keeping accuracy, accessibility, and real-world use in focus.
Procedures • product learning • accessible resources
Government
Organize dense requirements, policies, and processes into structured learning and reference tools that are easier to follow.
Policy • procedures • workforce learning
Retail
Support managers and frontline employees with learning, practice, and resources designed to fit fast-moving work.
Onboarding • manager development • job support
Technology
Help people understand new systems, software, and workflows through clear demonstrations, practice, and support at the point of need.
Software • workflows • user support
Hospitality
Connect systems and service expectations to the work employees perform every day, with practical guidance and hands-on practice.
Systems • service • process training
Skilled Trades
Support people doing hands-on, technical work with clear procedures, visual guidance, practice, and resources they can use on the job.
Technical Skills • Safety Procedures • Job Support
Manufacturing
Bring technical processes closer to the work with clear demonstrations, visual guidance, practice, and easy-to-use support.
Technical skills • procedures • performance supportQuick Reference
Common terms for learning projects.
Learning projects often come with familiar terms, acronyms, and decisions that are not always clearly explained. Use the glossary as a quick reference to understand key instructional design terms and find related posts or resources when they apply.