When every priority feels urgent.
A mobile Loss Prevention team needed more than time-management training. They needed a practical way to decide what deserves attention when the workday changes.
Priority and time-management learning built around the realities of field work.
Help field teams decide what deserves attention when priorities compete.
Loss Prevention field teams work in an environment where priorities can shift quickly. A planned store visit can be interrupted by an investigation, a critical incident, an executive visit, staffing needs, or another urgent request.
The learning needed to go beyond general time-management advice. Employees needed practical ways to make decisions, adjust their plans, and keep their time aligned with the business priorities that mattered most.
The solution connected those everyday decisions to the organization's 30/30/30/10 model while giving learners strategies they could apply in the field.
Design around the decisions people make in the work.
The strategy connected time management with the realities of Loss Prevention work. Select each area to explore how the learning was shaped around business priorities, realistic decisions, and two different learner groups.
Start with the work, then shape the learning.
I partnered with the L&D leader to gather ideas, explore the challenges field teams were facing, and help shape the learning solution.
The project became more than a course about managing time. The learning connected business priorities, unpredictable work situations, practical strategies, and planning into an experience built around the decisions employees make every day.
Priority-Based Learning
The organization's 30/30/30/10 model gave employees a shared way to think about where their time should be focused across key business priorities.
The learning used that model as a practical lens for planning the workday, evaluating competing demands, and deciding where attention should go when priorities changed.
Real-World Decisions
The learning reflected situations Loss Prevention employees could actually encounter, including investigations, critical incidents, executive visits, unexpected requests, and changing store priorities.
Learners could consider how they would respond, what could shift, and which responsibilities still needed to remain visible.
Practical Strategies
Learners explored practical techniques for protecting time and adjusting when the day changed, including prioritization, time blocking, delegation, planning, and ways to manage common time traps.
Strategies were presented in the context of field work so learners could see when and how each technique could help.
Two Learner Paths
The solution included versions for Leaders and Self Leaders because managing priorities looks different depending on the employee's role.
Leaders could consider options such as delegation and managing team capacity, while Self Leaders focused more heavily on managing their own work, planning, communication, and influence.
Learning built around a workday that rarely goes as planned.
The experience brought the 30/30/30/10 priority model, realistic field situations, practical time-management strategies, and planning together in a mobile-friendly learning solution designed to stay close to the work.
The learning connected business priorities with realistic decisions and practical strategies employees could use in the field.
Making Time for What Matters
The learning experience helped employees connect daily decisions with business priorities, adapt when plans changed, and use practical strategies to protect time for important work.
Prioritize
Connect daily decisions with the 30/30/30/10 business priorities.
Adapt
Work through realistic situations when the planned day suddenly changes.
Plan
Use practical strategies and tools to protect time for the work that matters.
Representative portfolio recreation inspired by the type of learning developed during this engagement. Client-specific content, systems, and proprietary materials are not shown.
Learning designed around the real work.
I help organizations turn business priorities, real-world challenges, and subject-matter expertise into focused learning experiences people can use on the job.
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